Privacy Policy – YOME Collection

YOME Collection respects your privacy. In this privacy policy we explain which personal data we collect, why we process it, how long we retain it, with whom we share it, and what rights you have. YOME Collection processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.

1. Data controller

YOME Collection is the data controller for the processing of personal data as described in this privacy policy.

• Legal name: YOME Collection B.V.
• Trading name: YOME Collection
• Email: support@yomecollection.com
• Website: yomecollection.com
• Registered address: Londenstraat 9-1, 7418 EE Deventer, The Netherlands
• Registered seat: Deventer
• Chamber of Commerce (KvK) number: 42031559
• RSIN: 869390995
  
• VAT number: NL869390995B01

YOME Collection B.V. has not appointed a Data Protection Officer. For privacy-related questions, please contact us at support@yomecollection.com.

2. Who does this privacy policy apply to?

This privacy policy applies to all visitors of our website, customers, newsletter subscribers, contacts and other individuals whose personal data is processed by YOME Collection.

3. Which personal data do we process?

YOME Collection processes personal data when you use our webshop, contact us, place an order, subscribe to marketing communications or otherwise provide data to us.

We may process the following categories of personal data:

• First and last name
• Billing address
• Shipping address
• Email address
• Phone number
• Company name (where applicable)
• Order information
• Payment information or payment status
• Return and refund information
• IP address
• Browser information, device type and operating system
• Information about your activities on our website
• Communication data, for example when you contact us by email or via a contact form
• Any review or rating information
• Other personal data that you actively provide to us

In principle, we do not process special categories of personal data or sensitive data, unless this is legally required or you actively provide it to us yourself.

4. How do we obtain your personal data?

We obtain personal data among other things:

• When you place an order through our webshop
• When you contact us
• When you create an account, where applicable
• When you subscribe to a newsletter or marketing communications
• When you leave a review
• Via cookies and similar technologies
• Via our webshop software, payment providers, shipping partners and connected apps

5. For which purposes do we process personal data?

YOME Collection processes personal data solely for the following purposes:

• Processing, confirming and delivering your order
• Handling payments and any refunds
• Providing customer service and support
• Answering questions, requests and complaints
• Handling returns, warranties and service requests
• Sending service messages about your order
• Sending newsletters and marketing messages, to the extent legally permitted
• Improving our website, webshop, services and user experience
• Analysing website use and performance
• Securing our website, systems and customer data
• Preventing and combating fraud, misuse and unauthorised use
• Complying with administrative, fiscal and legal obligations

6. On which legal bases do we process personal data?

We only process personal data when there is a valid legal basis, such as:

• Performance of the agreement: for example to process and deliver your order
• Legal obligation: for example for our tax administration
• Consent: for example for newsletters or marketing cookies
• Legitimate interest: for example for fraud prevention, customer service, security and improving our webshop

7. Automated decision-making and profiling

YOME Collection itself does not make automated decisions that have legal effects on you or that otherwise significantly affect you.

However, we do make use of external service providers that apply automated processes as part of our services:

• Shopify Fraud Analysis: for fraud detection on orders
• Klarna: for credit assessment when paying later

These parties are themselves (joint) data controllers for their own assessments. More information about their procedures can be found in the privacy policy of the party concerned. You have the right to object to such automated assessments and to request human intervention. You can do so by sending a request to support@yomecollection.com or directly to the party concerned.

8. How long do we retain personal data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is legally required.

• Order, invoice and payment data: 7 years, based on the statutory fiscal retention obligation
• Contact enquiries: 6 months after handling
• Newsletter data: until you unsubscribe or withdraw your consent
• Account data: for as long as the account is active, or until deletion is requested
• Review data: for as long as the relevant product is part of our assortment, unless earlier deletion is requested. After removal or when the product is discontinued, reviews may be retained in anonymised form.
• Analytics data: up to 14 months

9. Sharing personal data with third parties

We only share personal data with third parties to the extent necessary for our services or on the basis of a legal obligation. Data processing agreements have been concluded with our processors.

The categories of recipients include, among others:

• Webshop platform: Shopify
• Payment providers: such as Klarna, Mollie or similar parties
• Shipping and delivery partners: such as PostNL, DHL and specialised furniture carriers
• Email and marketing service providers
• Analytics and advertising platforms: such as Google and Meta, where applicable
• Review platforms
• Accountants, bookkeepers and other professional advisers
• IT service providers and hosting parties
• Competent authorities, where we are legally required to do so

10. International transfers of personal data

It is possible that personal data is processed outside the European Economic Area (EEA), for example when we use Shopify or other international software providers.

If personal data is transferred outside the EEA, we ensure that this takes place in accordance with the GDPR, for example on the basis of an adequacy decision or appropriate safeguards, such as standard contractual clauses.

11. Cookies and similar technologies

Our website uses cookies and similar technologies, such as scripts, pixels and tags. Cookies are small text files that are stored on your device when you visit our website.

We use the following categories of cookies:

• Functional cookies: necessary for the operation of the website and webshop
• Analytical cookies: to analyse and improve the use of the website
• Marketing cookies: to personalise advertisements and measure campaigns

Where legally required, we request your prior consent for placing non-essential cookies. You can change your cookie preferences at any time via our cookie banner or cookie settings.

For a full overview of the cookies we place, please refer to our cookie statement.

12. Newsletter and marketing

If you have given your consent, we may send you newsletters, offers and other commercial messages. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us at support@yomecollection.com.

Where legally permitted, we may inform existing customers about similar products or services. In that case too, you may unsubscribe at any time.

13. Reviews and customer ratings

If you leave a review or rating via our website or via a connected review platform, we may process the information you provide to publish, manage and safeguard that review against misuse.

Reviews are retained for as long as the relevant product is part of our assortment. Afterwards, we may retain reviews in anonymised form (without identifiable personal data). You may request removal of your review at any time via support@yomecollection.com.

14. Social media

YOME Collection may be active on social media platforms such as Instagram, Facebook, Pinterest and TikTok. If you contact us via social media or view our content, these platforms may also process personal data in accordance with their own privacy policies.

For some social media pages, we act as a joint data controller together with the platform, for example in relation to visitor statistics of our company page.

15. Minors

Our website and webshop are not directed at children under the age of 16, unless expressly stated otherwise. We do not intend to collect personal data from minors without the consent of a parent or legal guardian.

If you believe that we have unintentionally collected personal data from a minor, please contact us at support@yomecollection.com. We will delete such data as soon as possible, to the extent legally permitted.

16. Your rights

Under the GDPR, depending on the circumstances, you have the following rights among others:

• The right to access your personal data
• The right to rectification of inaccurate or incomplete data
• The right to erasure of personal data
• The right to restriction of processing
• The right to data portability
• The right to object to processing
• The right to withdraw any consent given
• The right to lodge a complaint with the supervisory authority

You can submit a request regarding your personal data via support@yomecollection.com. To prevent misuse, we may ask for additional information to verify your identity.

We will respond without undue delay and in any case within one month of your request. This period may be extended by two months where the request is complex or in case of a large number of requests. In that case, we will inform you of such extension within one month.

17. Security of personal data

YOME Collection takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

These measures may include:

• Secure connections via SSL/TLS
• Restricted access to systems and personal data
• The use of strong passwords
• Two-factor authentication where possible
• Regular updates of software and systems
• Monitoring and measures against fraud and misuse
• Back-up and recovery procedures

18. External links

Our website may contain links to third-party websites. This privacy policy does not apply to third-party websites. We recommend reading the privacy policy of those third parties before providing any personal data.

19. Complaints

Do you have a complaint about the way we handle your personal data? Please first contact us at support@yomecollection.com.

You also have the right to lodge a complaint with the competent supervisory authority:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens) Website: autoriteitpersoonsgegevens.nl

As a consumer residing in another EU Member State, you may also lodge a complaint with the supervisory authority in your country of residence.

20. Changes to this privacy policy

YOME Collection reserves the right to amend this privacy policy. The most recent version will always be published on this page: yomecollection.com/pages/privacy-policy.

We recommend consulting this privacy policy regularly.

21. Contact

For questions about this privacy policy or the processing of personal data, you can contact us via:

YOME Collection B.V. Londenstraat 9-1 7418 EE Deventer The Netherlands

Email: support@yomecollection.com 
KvK: 42031559
RSIN: 869390995
VAT number: NL869390995B01

Last updated: 21-04-2026